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What We Have Worked On


Delaire Graff Estate

Brand audit and mystery diner project
Wrappa’s task was to visit and fully assess two restaurants and a wine lounge on the Delaire Graff Estate and to provide feedback of the total brand experience and destination – from the venue, food and wine, to service standards for each venue as well as the overall brand experience of the Estate.
Delaire Graff Wine Estate
Wrappa visited each of the venues as normal patrons. Our brief was to review and analyse staff behaviour and performance; the quality and presentation of the food; provided feedback on the facilities and anything else deemed valuable.

We used various tools and qualitative methodologies to guide the process to ensure that we provided unbiased and fair comment.

On completion of the project, Wrappa provided a full audit, which was accompanied by video footage secretly filmed at the venues of the process and service we encountered.

The final audit addressed each section of the service offering and provided recommendations on how to improve on areas of weakness and/or quality.
Delaire Graff Estate Panorama

























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