`

brand research

> what we have worked on

What We Have Worked On

 
 

Delaire Graff Estate

 
Brand audit and mystery diner project
Wrappa’s task was to visit and fully assess two restaurants and a wine lounge on the Delaire Graff Estate and to provide feedback of the total brand experience and destination – from the venue, food and wine, to service standards for each venue as well as the overall brand experience of the Estate.
Delaire Graff Wine Estate
 
Wrappa visited each of the venues as normal patrons. Our brief was to review and analyse staff behaviour and performance; the quality and presentation of the food; provided feedback on the facilities and anything else deemed valuable.

We used various tools and qualitative methodologies to guide the process to ensure that we provided unbiased and fair comment.

On completion of the project, Wrappa provided a full audit, which was accompanied by video footage secretly filmed at the venues of the process and service we encountered.

The final audit addressed each section of the service offering and provided recommendations on how to improve on areas of weakness and/or quality.
 
Delaire Graff Estate Panorama

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Check out WRAPPA's brand portfolio showcasing clients we work with, providing holistic brand and design consultancy.

 

Showcase Brands

 
M-Net Rebranding Case Study Databuild Rebranding Case Study CRS Rebranding Case Study
 
M-Net Databuild CRS
 
CaseStudy Bedrooms and Bellhops Case Study AMC Classic Case Study Smart Civil Construction
 
Bedrooms & Bellhops AMC Classic SCC
 
Delaire Graff Wine Estate Dynamic Vision Case Study Logo TOPS at SPAR Case Study Logo
 
Delaire Graff Dynamic Vision TOPS at SPAR
 
IWC Case Study Logo RMS Case Study Logo WAZI Case Study Logo
 
IWC RMS WAZI
 
CaseStudy CarCart Case Study Link2Care Case Study PelePele
 
CarCart JvR Pyschologists Link2Care
 
Case Study JvR Case Study Ishida Case Study TransAlloys
 
PelePele Ishida Transalloys
 
Case Study Industro Clean Case Study Wrappa Case Study TreasuryOne
 
Industroclean Wrappa TreasuryOne
 
Case Study Kallvest Case Study Contract Kitting Case Study Car Wraps
 
Kallvest Contract Kitting Car Wraps